Best Practices for IT Service Management
ITIL® (IT Infrastructure Library) has
been successfully used by hundreds of organisations around the world
to help them provide high quality IT service management. With the
ITIL publications as a foundation, CIOs and IT professionals are
creating an approach to the management and delivery of IT services
that help them control the costs and management of their IT investments
and deliver added benefit to the organization as a whole. iGrafx
helps organisations meet the requirements of the ITIL specifications
in a cost effective environment.
Gaining Strategic Business Value with IT
Many executives struggle with ways to gain the maximum return on
investment from their significant IT investments. In an effort to
deliver quality service in the absence of a structured framework,
these organisations often experience ballooning costs, increasing
number of supported applications and decreasing customer satisfaction.
ITIL is a comprehensive set of best practice publications for IT
Service Management. ITIL was developed based on the realisation
that organisations are becoming increasingly dependent on IT to
meet their strategic objectives and to date there had not been a
framework to ensure consistent, quality service. iGrafx has implemented
the ITIL framework into its leading process excellence product family
to help guide companies in the establishment of an effective IT
Service Management strategy.
iGrafx enables companies to create a foundation for IT Service
Management. By defining corporate and IT strategic objectives, and
the mapping between them, companies can develop the guide from which
they define, track and measure IT performance metrics.
iGrafx offers a complete IT Service Management solution that moves
beyond text and data and enables complete visualisation of how IT
operates today and how it should operate in the future to meet its
service objectives. By visualising critical IT processes, organizations
can readily see the relationship of IT and business to create awareness
of their mutual dependence and identify potential problem areas
for rapid resolution.
iGrafx also helps companies integrate their ITIL requirements with
their other process-improvement initiatives such as Six Sigma, Lean
and Enterprise Architecture. By providing a single process excellence
platform, iGrafx helps companies leverage their efforts to document,
improve and manage business processes to deliver superior return
on investment.
iGrafx IT Service Management Solutions helps companies:
- Define business requirements for IT and and IT objectives to
meet service needs
- Align best practices, tasks and performance metrics with IT
objectives
- Ensure accuracy and consistency of models with a metadata repository
- Complete visualisations and linking of all business and IT processes
Continuously improve business processes through discrete-event
simulation and analysis
Download
IT Service Management Brochure [164Kb]
